Frequestly Asked Questions

Why should we choose GCM
What is the process in ordering my promotional products?
How long will it take for my order to be delivered?
What artwork requirements do you have?
What form of Payments do you accept.
Would it be cheaper buying directly from a promotional company in my home state?
Will you match a competitor’s quote.

Why should we choose GCM

At GCM, we treat our clients logo as if it were our own. From Customer Service, Account Executives to Artwork and Production Departments, we all work toward the same goal. DO NOT COMPROMISE.

We have created a fantastic bond with our network of suppliers and decorators. Near enough is not good enough when it comes to your Image. Let us demonstrate this for you on your next promotional campaign.

What is the process in ordering my promotional products?

1)

Browse our site and Submit Quotation for Selected products OR Call one of our promotional specialists to discuss your requirements.

2)

View Quote and decide on which products you would like. Samples can be arranged if you are unsure.

3)

Send us a Fax or Email outlining your order. If you have an event date for these products, please let us know on placement of the order.

4)

Review Order Confirmation that is emailed directly to you & sign and fax it back to us

5)

Email us your Artwork (See Artwork)

6)

Sign of on Artwork Proof that will be emailed or faxed to you and fax it back to our office

7)

Sit back and let GCM go for it. We will produce your items with the utmost professionalism and care, on time, every time.

How long will it take for my order to be delivered?

The lead times to produce your promotional items can vary. Most locally stocked and decorated items will take approximately 2 weeks. We have turned orders around in as little as 2 days to meet our client’s deadlines. If it is URGENT then it is URGENT we won’t make you feel silly for asking. If we say we can do it on time then we will climb over mountains to get it to you. That’s our PROMISE!

What artwork requirements do you have?

In a perfect world... Please supply artwork in Vector format as an EPS created in PC or MAC. All fonts to be embedded. Process and Offset printing to be supplied in Tiff or Photoshop file to size (3mm bleed on mouse mats) with minimum of 300 dpi.

In a less than perfect world… Send us what you have. We have our own in-house artwork department which can do amazing things with what we receive. Don’t lose sleep if you can’t get us the above art requirements.

We can work with
Jpeg, Tiff, BMP, Corel Draw-V9, Illustrator, PDF, Word, Publisher, Photoshop

We can create Vector line art from bitmapped images. This is mostly done for free however; complicated logos requiring a complex redraw may incur a small artwork fee. This will be relayed to you prior to commencement.

Typesetting, layout, design and art proofing are also included in our service. Most of our competitors charge additional for these tasks

What form of Payments do you accept?

We accept all major credit cards. Visa, MasterCard, American Express and Diners Card. We also accept payment by form of EFT, and cheque.

Would it be cheaper buying directly from a promotional company in my home state?

Not necessarily. Most promotional supplies originate from Melbourne or Sydney. They are then transported to where the distributor is located. When you receive a quotation form GCM it will include the cost of getting it to your door. We ship boxes internationally and around Australia on a daily basis, in high volume. This means cheaper prices for you.

Will you match a competitor’s quote.

Not always. At GCM, we pride ourselves as being one of the most competitive promotional suppliers in the country. We do not put excessively high markups on our products and services..

Of course we will work with you if you have budget restraints and come to a mutually beneficial compromise. If you have a quote, we will more often than not be able to better it on an apples to apples basis. Some of our competitors will compromise quality of materials to give you a better price. GCM will not.

We are not and never will be in the business of selling cars. We do not start with an inflated price and play a haggle game until it comes down to the price we wanted in the first place. Our reputation is built on this principle.

website by splatgraphics.com.au - web design specialists